I. General Provisions
- The following Regulations define the rules for making transactions in the Online Store operating at www.alekufer.pl, which is run by Boske Barber sp. z o.o.
- Whenever the Regulations refer to:
The seller is understood as the company Boske Barber sp. z o.o. ul. Józefa Dietla 80 / 31-073 Kraków, NIP 9452228367
Customer – it means a natural person with at least limited legal capacity and over 18 years of age, as well as a legal person or an organizational unit without legal personality, with legal capacity and capacity to perform legal transactions,
Store – it means an online store run by the Seller at the Internet address www.boskebarber.pl. www.boskebarber.com ,
Product or Products – it means products and services offered by the Seller for retail sale available in the Store, Price – it should be understood as the gross price of the Product placed next to the information about the Product, not including the Cost of delivering the Product. The prices of the Products in the Store are expressed in PLN and include VAT,
Suppliers – it is understood as a courier company or other carrier cooperating with the Seller, Costs of delivering the Product – it is understood as charges for the delivery of the Product to the Customer,
Order – it is understood as an order for a Product or Products placed by the Customer in the Store in accordance with these Regulations. The Seller reserves the right to limit the number of ordered Products offered in the Store at promotional prices. All customers of the Store are prohibited from sending content that is unlawful or contrary to the principles of social coexistence. To use the services offered by the Store, it is necessary to have the following equipment:
The store allows you to use the services:
Selling products via the Internet.
II. Registration and conditions for placing Orders
Customers entitled to place Orders for Products are Customers who do not have the status of a registered Store user – making purchases without the registration and login procedure.
The Customer of the Store places an order without having to log in to the Store by adding the Product from among those available in the Store to the Basket, then confirming the order for the Product by selecting the “Order” button and providing the data necessary to complete the order. An essential element of the order placement procedure is the Customer’s reading and acceptance of these Regulations, which the Customer confirms by checking the appropriate box before finalizing the order. The lack of acceptance by the Customer of these Regulations in the course of the ordering procedure makes it impossible to use the possibility of purchasing the product via the Online Store.
An element of the order placement procedure is also providing by the Customer his personal data indicated in the order form marked as obligatory and expressing by the Customer, by ticking the appropriate box before finalizing the order, consent to the processing of the Customer’s personal data provided when placing the order for the purpose of processing and handling the order placed in online store. Providing personal data marked as mandatory is voluntary, but necessary in order to place an order. Providing personal data not marked as mandatory is voluntary and is not necessary to place an order. Information referred to in art. 12 sec. 1 of the Act of 30 May 2014 on consumer rights, will be sent to the Customer to the e-mail address provided by the Customer when placing the order in the e-mail confirming the submission and content of the Order placed by the Customer. After placing the Order, the Customer receives an e-mail with a summary of the order and information about registering the Order in the Store.
IV. Conclusion of a sales contract and execution of Orders
When the Seller confirms the Customer’s Order for execution, the Product sales contract is concluded. Confirmation takes place by sending information to the Customer via e-mail, in which the Seller confirms the acceptance of the Customer’s Order for execution. After confirming the order, it is not possible to make any changes to the Order, unless the parties agree otherwise, which may result in a change in the date of shipment.
The Seller reserves the right to additionally verify the Customer’s data, e.g. by telephone contact. The Seller has the right to refuse to execute Orders:
a) submitted on an incorrectly completed Order form,
b) submitted in violation of these Regulations.
Placing Orders in the Store is possible 24 hours a day, all days of the year.
The content of sales contracts concluded in the Store is stored by the Store’s IT system for a period of at least 3 months from the date of conclusion of each contract, and the content of these contracts is made available only to the parties to the contract or at the request of authorized public authorities in accordance with the law. Each Customer who has completed the registration procedure, after logging in, has access to all their sales contracts concluded in the Store for the period of their storage in the IT system specified in the first sentence. The terms of the sales contract are set out in these Regulations, applicable law and individual arrangements between the Seller and the Customer.
The seller sends sales documents and any corrections by e-mail.
Acceptance of the Regulations also means consent to the use of electronic invoices within the meaning of art. 106n sec. 1 of the Act of March 11, 2014 on tax on products and services, Journal of Laws 2011 No. 177 item 1054 as amended.
V. Payment Policy
The payment for the Product and the Product delivery costs may be made only in accordance with the following options:
by bank transfer or payment to the Seller’s bank account, by payment card – using a system enabling online payments on the Store’s website, if the card held by the Customer gives him such a possibility.
In the case of payment by bank transfer or payment to the Seller’s bank account, the transfer order should include the title of the transfer:
- Customer’s name or company,
Order number (indicated in the information on registering the Order in the Store). Payments should be made to the bank account number: PKO 12 1020 2906 0000 1102 0502 8404.
The seller enables the payment of the amount due via the Przelewy24 website. Then, payment can be made by:
- payment card, incl. VISA, MasterCard,
- MultiTransfer itd.
VI. Delivery of the ordered Product
The Seller executes Orders in the form of a courier and or other postal service provider.
Shipping via the Supplier is carried out within 5 working days from the moment of placing the Order in Poland. Saturdays and public holidays are not included in the execution of the Order.
Deadlines may be extended in the event of force majeure (e.g. strikes, delayed deliveries, failures, accidents). In this case, the side on which the force occurred higher, is not responsible for the delay in the execution of the order, provided that it informs the other party about the reason and the estimated date of the delay The Seller undertakes to deliver Products without defects.
The costs of delivering the Product, which, in addition to the price for the Product, are borne by the Customer, are provided on the Store’s website when placing the Order.
VII. Return of the purchased Product
Subject to section 4 below, the Customer who is a consumer may return the Product purchased in the Store without giving any reason and without incurring costs by submitting a statement of withdrawal from the Product sales contract in accordance with art. 27 of the Act of May 30, 2014 on consumer rights. This right may be exercised by the Customer within 14 days of receiving the Product. To meet the deadline, it is enough to send a statement before its expiry. In the event of withdrawal from the Product sales contract in the manner indicated in this paragraph, the Customer is obliged to return the Product to the Seller within 14 days of submitting a declaration of withdrawal from the Product sales contract.
In the event of withdrawal from the contract for the sale of Products, the contract for the sale of the Product is considered void. The direct cost of returning the Product is borne by the Customer. The Seller bears the costs of returning the Product only if the Seller has previously agreed to incur other than direct costs of returning the Product.
The right to withdraw from the contract is not entitled to the consumer in the cases specified in detail in art. 38 sec. 1 of the Act of May 30, 2014 on consumer rights, m. in relation to contracts:
- provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract;
- in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;
- the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery.
If the Customer exercises the right to withdraw from the Product sales contract after submitting a request to start providing the service by the Seller before the expiry of the withdrawal period, the Customer will be obliged to pay for the services provided until the withdrawal from the contract.
The Seller returns to the Customer the amount due for the Product returned by the Customer within 14 days, counting from the date of delivery to the Seller of the statement of withdrawal from the contract for the sale of Products. The Seller may withhold the reimbursement of payments received from the Customer until the returned Products are received or the Customer provides proof of sending back the returned Products.
Withdrawal from the Product sales contract may be made by completing the Product sales contract withdrawal form, which is sent by the Seller at the Customer’s request via e-mail.
VIII. Manufacturer’s warranty
The manufacturer provides a guarantee for the ordered products for a period of 24 months from the date of their receipt or delivery and full payment to the Seller. The confirmation of the guarantee is a VAT invoice issued by the Seller, provided that 100% of the product price is paid.
The warranty covers defects in the Products that may become apparent during its term, resulting in a reduction in the usable or visual quality of the Products. The warranty does not cover defects caused by improper use, improper maintenance, mechanical damage or random events, as well as visual defects resulting from normal wear and tear of the Products. Similarly, the product’s properties resulting from the general characteristics of the product known to the Customer are not a defect.
The Customer is asked to check the quantity and quality of the delivered products immediately after receiving the delivery of the Products, checking the number of packages/pallets with the waybill, the condition of the packaging – in particular whether they have visible signs of damage – and then the quantity and quality of the delivered products.
In the case of complaints regarding visual defects of products, the Customer should include a description of the defect along with its photographs in the complaint notification. After making a complaint, the Customer is obliged to secure the product so as to prevent the defect from deepening. Any self-repair by the Ordering Party is not allowed and may result in the loss of warranty claims.
The manufacturer will consider the complaint immediately, no later than within 14 days of its receipt.
If the complaint is accepted in accordance with the Customer’s request, the Seller, at the Customer’s discretion: will replace or repair the products free of charge; or will grant the Ordering Party a discount on the next order in the amount corresponding to the value of the missing or non-compliant product elements; or conclude a separate agreement with the Ordering Party indicating a method of satisfying the Ordering Party’s claims other than those mentioned above.
The above provisions do not replace or infringe the rights resulting from generally applicable laws in Poland.
IX. Product complaint
Submitting a complaint about Products should be: sent to the address:
Boske Barber sp. z o.o. Józefa Dietla 80 / 31-073 Krakow
sent to the e-mail address: firstname.lastname@example.org
The Product complaint will be considered within 14 days from the date of submitting the complaint. The customer will be notified about the method of considering the product complaint by e-mail or telephone. The Seller informs the Customer about the possibility of using out-of-court methods of dealing with complaints about Products, including by submitting by the Customer, after the complaint procedure, an application to initiate mediation or an application for consideration of the case before the arbitration court (the application can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. Out-of-court pursuit of claims after the end of the complaint procedure is free of charge. In the case of a Customer who is a consumer and wants to use an out-of-court method of pursuing claims, it is additionally possible to submit a complaint via the EU ODR online platform, available at http://ec.europa.eu/consumers/odr/.
X. Personal data protection
XI. Contact details
In all matters related to making transactions in the Store, the Customer may contact the Seller in the following way: by mail at the address:
Boske Barber sp. z o.o. ul Józefa Dietla 80 / 31-073 Kraków
sent to the e-mail address: email@example.com
XII. Final Provisions
In all matters not regulated in these Regulations, the provisions of the Act of 30 May 2014 on consumer rights shall apply. The provisions of these Regulations do not infringe consumer rights due to non-compliance of the product with the contract or warranty.
The provisions of the Regulations should be interpreted in a way that ensures their compliance with applicable law.
The Regulations come into force upon its announcement on the Store’s website.